Digital Transformation in Public Service Delivery: Opportunities, Challenges, and the Future of E-Governance

Norenna Sarahadil

doi:10.64591/2htwye55

Authors

Norenna S. Sarahadil School of Graduate Studies, Sulu State University, Jolo, Sulu 7400, Philippines Author

DOI:

https://doi.org/10.64591/2htwye55

Keywords:

Digital Transformation, E-Governance, Public Service Delivery

Abstract

igital transformation is reshaping public service delivery by enhancing efficiency, transparency, accessibility, and citizen engagement through e-governance technologies. While innovations such as artificial intelligence, cloud computing, and integrated digital platforms improve public administration, challenges related to cybersecurity, digital inclusion, and organizational readiness remain significant. Strengthening digital governance through inclusive policies and institutional reforms is essential for delivering secure, responsive, and citizen-centered public services.

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